Question 1

Where can you place a machine?

Accepted Answer

CloudBox units can only be placed in 21+ venues where minors are not allowed at any time. This includes bars, nightclubs, and similar adult-only establishments.

Question 2

What does the staff need to do?

Accepted Answer

Nothing during service. We handle refills and service. The opening/closing checklist is short and simple: confirm the unit is disabled and locked after hours. Your team can stay focused on serving guests.

Question 3

How fast is installation?

Accepted Answer

After the site check and agreement, installs typically occur within a week. Installation itself takes under one hour. We mount the unit, connect power, post signage, and run test vends.

Question 4

How do payouts work?

Accepted Answer

We issue a monthly statement of pre-tax sales and vends with your payout. Simple, transparent, and predictable.

Question 5

Can the machine be turned off quickly?

Accepted Answer

Yes. We can remotely disable the unit within minutes if needed. There is also a local lock as backup for immediate physical security.

Question 6

What about counterfeit product?

Accepted Answer

We buy only from licensed wholesalers and keep invoices on file. Every product in a CloudBox unit is authentic and sourced through proper channels.

Question 7

What happens if the machine runs out of product?

Accepted Answer

We monitor inventory in real-time and schedule proactive refills twice weekly to prevent stockouts. If something does run low between service visits, we are alerted immediately.

Question 8

Who handles maintenance and repairs?

Accepted Answer

We do. CloudBox handles all maintenance, repairs, and service at no additional cost. If there is an issue, we are on it.

Question 9

What payment methods does the machine accept?

Accepted Answer

The machine accepts contactless cards, mobile wallets (Apple Pay, Google Pay), and chip cards. EMV-compliant payment processing ensures security. No cash.

Question 10

Can I choose what products are in the machine?

Accepted Answer

We work with you to stock popular products that fit your guests preferences. We track sales data and can adjust inventory mix over time.

Common questions